Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Delivery

Browse a range of amazing products from our online catalog.

Product Page

Select the colour/size/type and click the ‘Buy Now’ button

Cart Page

Once you have finalized your selection you will be redirected to cart page to proceed with checkout process.

Make sure your order is 100%, you can increase quantity here and then click ‘Proceed to checkout’

Checkout Page

Fill in your personal contact and delivery details.

Click ‘Continue to next step’

Select your shipping method and your payment option: You can make Instant EFT payments, Debit Card, Credit Card, Cheque Card via PayFast.

Click ‘Complete Order” and follow the appropriate payment prompts.


Your order will be hand delivered via our courier company to your door. For very remote areas not serviced by our normal courier we will have to deliver via Postnet/Paxi/Post Office, or to the nearest accessible town to you.

Bottic is an online store and do not have physical retail stores. Our offices are based in Centurion. This website is our store and we deliver throughout South Africa.

Deliveries take 2-5 working days nationwide, up to 7 days for delayed deliveries.

You may create an account by simply going to My Account Page, or when you make your first order.

Login to your Account and head to Addresses Tab.

Login to your Account and head to Orders tab.

We do not save any of your payment information on our servers. Our payments are processed by PayFast.

We will make sure your order is delivered to you. We delivery anywhere in South Africa.

Yes, our delivery team will ensure multiple items ordered to be delivered in one package.

If you need to swap an item

Returns and Exchanges

Our return policy supports up to 14 day free returns for exchanges or store credit.

If you have received a wrong item please contact us to lodge a return request.

If you have received a damaged item please contact us to lodge a return request.

After you have successfully lodged a return request, you will receive a confirmation email with instructions to return your package.

Please scroll down to the bottom of this page to contact us.

Contact us as soon as you have noticed so we can correct the error before sending out the delivery.

Contact Us

Need help with placing or tracking an order, want to know more about our products stock availability, or simply looking to work with us? Please use one of the options below.

24/7 Customer Service


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